Crews (scheduling groups)

Groups team members into named crews, each member with a role, so a crew can be scheduled as one unit on the Business Planner.

Use named crews when a group of team members is planned as an operational unit.

Before you start

Availability: Team plan and above. Enabled business features, role permissions, connected providers and supported devices may add requirements.

Where to find it: Settings > Business Settings > Crews.

Create the crew with its current members and their roles, and maintain individual availability and qualifications.

The Service crew scheduling group is configured in business settings. A crew group does not grant permissions or replace each member's availability and qualifications.
Demo screenshot. The Service crew scheduling group is configured in business settings. A crew group does not grant permissions or replace each member's availability and qualifications. Select the image to view it at full size.

Step by step

  1. Open Business settings > Crews at /group-settings?tab=crews.
  2. Create the crew and add its members with their roles.
  3. Schedule the crew as one unit on the Business Planner.
  4. Edit membership as teams change; scheduling follows the current crew.

Worked example

Set up an installation crew and schedule it through Business Planner, then inspect the resulting assignment for the selected day.

This is an illustrative scenario. Use your own approved scope, quantities, rates and business rules.

Check the result

Check crew membership and individual assignments after changes so the expected people are scheduled.

Limits and troubleshooting

A crew name does not prove each member has the necessary trade, licence or availability. Review those conditions when the work requires them.

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