Licence approvals

Lets approved managers review self-lodged worker licences and credentials before they count for compliance checks.

Use the approval queue to assess worker-submitted credentials before they count in the supported compliance checks.

Before you start

Availability: Enterprise plan and above. Enabled business features, role permissions, connected providers and supported devices may add requirements.

Documented roles: Owner, Office. A role name alone does not override the permissions set by your business.

Where to find it: Compliance > Compliance Hub > Licence approvals.

Make sure the reviewer has the appropriate management access and can inspect the uploaded evidence.

The licence register includes an example pending credential alongside an approved training record. Review the original evidence before approving a real worker's licence.
Demo screenshot. The licence register includes an example pending credential alongside an approved training record. Review the original evidence before approving a real worker's licence. Select the image to view it at full size.

Step by step

  1. Open Compliance hub > Licence approvals.
  2. Review pending worker credentials and open the uploaded scan when evidence needs checking.
  3. Approve credentials that are valid for the business, or reject them with a reason the worker can fix.
  4. Approved credentials then count in licence-holder lists and task assignment checks.

Worked example

Open a pending credential, compare its holder and expiry with the evidence, and either approve it or reject it with a useful correction reason.

This is an illustrative scenario. Use your own approved scope, quantities, rates and business rules.

Check the result

Confirm that the resulting status matches the decision and that approved credentials appear where assignment checks expect them.

Limits and troubleshooting

Do not approve an unreadable or ambiguous upload solely to clear the queue. A stored approval is the business's recorded decision, not independent issuer verification.

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